There is no honest price for your job until a plumber has seen it. The problem you can see is rarely the whole problem, and the part nobody can see decides the work. So at Nickel City Plumbing the order is fixed. You tell us what is going on, we book the visit, and a $100 deposit holds your spot. That deposit comes off your bill if you go ahead with the work. The plumber comes out, finds the problem, and quotes the fix on the spot, before any work starts. No work begins without your approval.
The symptom is not the job. A slow drain can be grease in one trap or roots through a main line. A wet patch on a ceiling can be a joint that takes minutes to repair or a pipe that has been leaking for months. Both pairs look identical over the phone and price completely differently on site.
Access changes the work. A water heater in an open utility room and the same water heater in a cramped crawl space are two different jobs. So are pipes in an unfinished basement and pipes behind a finished wall. The plumber has to see the access before the quote means anything.
A phone price is a guess, and guesses move. A number given sight unseen is a number that changes when the wall opens or the camera goes in, and it almost never changes in your favour. We would rather tell you plainly that the price comes after the diagnosis than win your booking with a guess and bill you for the difference.
The deposit holds your spot. When you book, your visit goes on the route and that time is yours. If you go ahead with the work, the full $100 comes off your bill. It is not added on top of the job.
What it buys you is the diagnosis and the quote. The plumber comes to your home, finds the problem, shows you what is going on, and gives you the price for the fix before any work starts. You decide with the real information in front of you, not with a guess from a phone call.
Step one, you call or send the form and describe what is going on. We book you in, same day for most calls, and emergency calls are answered around the clock.
Step two, the plumber arrives, finds the problem, and shows you what they found. For drain problems that often means a camera in the line, so you see the cause the same way we do.
Step three, you get the price for the fix, quoted on the spot, before any work starts. If more than one way to fix it exists, you hear both and the difference between them.
Step four, you decide. No work starts without your approval. Once you say go, the work gets done and cleaned up completely.
The cause, first of all. Clearing a simple clog and replacing a damaged section of line are different work. The parts matter too, whether a repair uses what is on the truck or a replacement unit has to be supplied. Access matters, as above. And for older equipment, the repair or replace call matters most of all: sometimes a repair is the right spend, and sometimes it is money into a unit that is at the end of its life. The plumber makes that call with you, on site, with the unit in front of both of you. Every one of those factors is invisible over the phone, which is why the quote waits for the visit.
Call (705) 806-9876 or send the form and tell us what is going on. We will book the visit, and you will have your price on the spot, before any work starts.
Book the visitDescribe your plumbing issue and we'll respond the same day — emergency calls answered 24/7.
Licensed residential plumbing for Greater Sudbury and surrounding communities.
(705) 806-9876